Privacy Policy.
How Krystal Kraft collects, stores, uses, and protects your personal information.
On this page
1. Who we are
Krystal Kraft (“we”, “us”, “our”) is a handcrafted upcycled glass bottle art studio based in Vadodara, Gujarat, India. Established in 1997. This privacy policy applies to information collected through our website krystalkraft.in, our email correspondence, our WhatsApp business account, and any other communication channels we operate.
2. Information we collect
We collect information in the following categories:
Information you provide directly
- Contact details: name, email address, phone number, WhatsApp number, business name, city, country — provided when you fill in our RFQ, Contact, Dealer application, Corporate gifting, or Custom order forms.
- Order details: billing address, shipping address, product selections, quantities, custom brief information — provided when placing wholesale or retail orders.
- Business information: business type, years in business, product lines, purchase volumes — provided in dealer applications or B2B enquiries.
- Communication content: messages you send us via email, form submissions, WhatsApp, or other channels.
Information collected automatically
- Technical data: IP address, browser type, device information, pages visited, referring URL, and general browsing patterns on our website.
- Cookies: small text files stored by your browser (see section 5).
3. How we use your information
We use the information we collect for the following legitimate business purposes:
- To respond to your enquiries, RFQs, and applications.
- To process, produce, and fulfil your orders — including communicating with our production, packaging, and shipping teams.
- To communicate with you about the status of your orders and any account-related matters.
- To send you invoices, receipts, tax documents, and other transactional emails.
- To improve our website, product offerings, and customer service.
- To comply with legal, tax, and regulatory obligations under Indian law.
- Where you have specifically opted in, to send you newsletters, product updates, or marketing communications. You can unsubscribe at any time.
4. Who we share it with
We do not sell your personal information. We share your information only in the following circumstances:
- Service providers who help us operate our business: payment processors, shipping and courier partners, email service providers, hosting providers. These providers only receive the information they need to perform their services and are contractually bound to protect your data.
- Legal authorities when required by law, court order, or regulatory obligation.
- Business transferees if we ever sell or transfer parts of our business — in which case you will be notified before your data is transferred.
5. Cookies and tracking technologies
Our website uses cookies for essential functionality (like remembering items in your cart, keeping you logged in, and analytics). We may use third-party analytics tools (like Google Analytics) to understand how visitors use our site. Most browsers let you control cookies through their settings — disabling non-essential cookies will not affect your ability to browse and shop.
6. How we store and protect your information
We store your information on servers operated by our hosting provider and access it through our website's administrative panel. We use industry-standard security practices to protect your data, including secure HTTPS connections, access controls, and regular backups. However, no system is 100% secure, and we cannot guarantee absolute security. If a security incident occurs, we will notify affected users as soon as practicable and comply with all applicable breach-notification laws.
7. Your rights
Under Indian data-protection law, you have the following rights regarding your personal information:
- Right to access the personal information we hold about you.
- Right to correction of inaccurate or incomplete data.
- Right to erasure of your data where we no longer have a legitimate business reason to retain it.
- Right to withdraw consent for any processing you previously consented to (for example, marketing communications).
- Right to complain to the Data Protection Board of India if you believe your rights have been violated.
To exercise any of these rights, contact us using the details in section 11.
8. How long we keep data
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order records are typically retained for a minimum of eight years for tax and regulatory purposes. Marketing consent records are retained until you withdraw consent.
9. Children
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, our services, or applicable law. The “Last updated” date at the top of this page indicates when the current version took effect. Material changes will be highlighted for existing customers.
11. Contact us
For questions about this policy, or to exercise any of your rights:
Krystal Kraft
Vadodara, Gujarat 390001, India
Email: hello@krystalkraft.in
Phone / WhatsApp: +91 92271 05490