Refund and Return Policy

At Krystal Kraft, we are committed to ensuring your satisfaction with our products and providing you with a smooth shopping experience. Kindly familiarize yourself with our refund and return policy outlined below:

Return Policy:

Our return policy spans a period of 5 days from the date of purchase. Unfortunately, we cannot process returns or exchanges after this time frame. To be eligible for a return, the item must be unused and in its original condition. To expedite the return process, please provide your order ID. If any product is missing or defective upon receipt, kindly inform us and share pictures within 24 hours of delivery.

Please note that certain situations do not qualify for exchanges or returns:

  1. Items not in their original condition, damaged, or missing parts for reasons unrelated to our error.
  2. Returns exceeding 5 days after delivery.
  3. No returns, exchanges, or cancellations for personalized products.
  4. Products listed under the SALE tab are not eligible for exchange or return.

Refunds:

Upon receiving and inspecting your returned item, our Quality Control team will notify you of the approval or rejection. If approved, we will issue a credit note equivalent to the purchase amount in 2 working days. This credit note is valid for 90 days and can be used for your next purchase. Alternatively, you may choose a full refund (excluding shipping and COD charges, if any).

In cases where the customer is unavailable at the specified address during delivery, resulting in the packet being returned to the origin (RTO), the customer is responsible for paying the shipping charges for the second delivery. Shipping charges and delivery times may vary.

Exchanges/Returns (if applicable):

We only process exchanges or returns for defective or damaged items. If you have a different reason for exchange or return, please email us at info@krystalkraft.in and send the item to our warehouse. Customers are responsible for the shipping costs associated with returning items, and these costs are non-refundable. The time for your exchanged product to reach you may vary depending on your location.

Cancellation Policy:

If you decide not to proceed with your order, please inform us by emailing info@krystalkraft.in with your order ID. We will cancel your order and issue a credit note equivalent to the purchase amount. Please note that we cannot entertain cancellation requests for dispatched orders, and discounted orders are not eligible for cancellation.

We appreciate your understanding and cooperation. For any further assistance, please reach out to our customer support at info@krystalkraft.in.

Thank you for choosing Krystal Kraft!